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Refund Policy

​Last Updated: 1/2/2026

Thank you for shopping with www.nictek.us.
Because we sell professional, single-use dental and endodontic products, our return policy is designed to ensure patient safety, product integrity, and regulatory compliance.

Please review this policy carefully before placing an order.

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1. Return Eligibility

Due to health, safety, and regulatory requirements:

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❌ Non-Returnable Items

The following items cannot be returned or refunded:

  • Single-use products once shipped

  • Opened, used, or partially used products

  • Products that have been sterilized, altered, or tampered with

  • Products without original sealed packaging or labels

  • Clearance or final-sale items

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✅ Limited Return Exceptions

Returns may be accepted only if the product:

  • Arrived damaged

  • Is defective due to a manufacturing issue

  • Was incorrectly shipped by us

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2. 14-Day Return Request Window

All return requests must be submitted within 14 days of delivery.

Requests made after 14 days may be denied, except where required by law.

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3. How to Request a Return

To request a return, contact us at [your@email.com] and include:

  • Order number

  • Product name

  • Reason for the request

  • Clear photos of the product and packaging (required for damaged or defective items)

❗ Do not send any product back without prior authorization.
Unauthorized returns may be refused or discarded.

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4. Damaged or Defective Products

If your product arrives damaged or defective:

  • Notify us within 14 days of delivery

  • Provide photographic evidence of the damage or defect

Once verified, we will, at our discretion:

  • Replace the product

  • Issue a refund

  • Provide store credit (where permitted by law)

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5. Incorrect Items

If we shipped the wrong product:

  • We will cover return shipping

  • We will send the correct item or issue a refund

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6. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error (damaged, defective, or incorrect item)

  • Returned items must be shipped using a trackable shipping method

  • We are not responsible for lost or damaged return shipments

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7. Refund Processing

  • Approved refunds will be issued to the original payment method

  • Refunds are processed within 5–10 business days after inspection

  • Original shipping and handling fees are non-refundable, unless required by law

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8. No Returns Based on Clinical Outcomes

Refunds or returns will not be granted due to:

  • Clinical outcomes

  • Professional preference

  • Patient response

  • Improper storage, handling, or use

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9. Compliance with New Jersey Law

This policy does not limit any rights provided under:

  • The New Jersey Consumer Fraud Act

  • Applicable federal consumer protection laws

If a refund is legally required, we will comply.

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10. Contact Information

For all return and refund requests, please contact:

 nictek.LLC
Email: support@nictek.us
Business Address: 239 New rd, Building B, Suite 306, Pasippany, New Jersey, 07054

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