1. Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there is a significant delay, we will contact you via email.

 

​2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

• Standard Shipping: 3–7 business days

• Expedited Shipping: 1–3 business days

Delivery times are estimates and may vary due to carrier delays, weather, or other factors beyond our control.

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3. Shipping Destinations

We currently ship to:

• United States

• Canada

• Mexica

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4. International Shipping

International shipping rates and delivery times vary by destination and will be calculated at checkout.

Please note:

• Customs, duties, and taxes are the responsibility of the customer.

• We are not responsible for delays caused by customs clearance.

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5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Please allow up to 24 hours for tracking information to become available.

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6. Shipping Carriers

We use reliable carriers such as:

• USPS

• UPS

• FedEx

Carrier selection depends on your location and shipping method chosen at checkout.

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7. Shipping Delays

We are not responsible for shipping delays caused by:

• Carrier issues

• Weather conditions

• Customs delays

• Incorrect or incomplete shipping addresses

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8. Incorrect Address / Failed Delivery

Please ensure your shipping address is correct at checkout.

If an order is returned due to an incorrect or incomplete address:

• The customer is responsible for reshipping costs.

• Refunds (if applicable) will exclude original shipping fees.

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9. Damaged or Lost Packages

If your order arrives damaged or is lost in transit, please contact us at [your support email] within 7 days of delivery with:

• Order number

• Photos (if damaged)

We will work with the carrier to resolve the issue as quickly as possible.

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10. Contact Information

If you have any questions about this Shipping Policy, please contact us at:
📧 support@nictek.us